Returns Policy

You may return an item within 14 days of purchase for any reason providing that the item is not used, scuffed, scratched, dirty or packaging destroyed so that we cannot sell again as new. and that you contact our returns dept by email (sales@can-am.co.uk) or telephone 01592-599929 to obtain our authorisation.

On receipt of the returned item(s) and subject to our inspection we will be prepared to exchange or refund the item providing that it is returned at the customers expense.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us

All items are guaranteed under the manufacturers limited warranty.
Warranty covers defective material or defective workmanship.
Should your purchase be faulty on receipt or become faulty within a 7 day period (from receipt of goods) and subject to inspection by ourselves, will refund or replace the item.

Should your purchase become faulty after this period we reserve the right to have the item repaired or replaced at our or the manufacturers discretion.

Please note that due to the nature of the sport, hockey sticks, shafts and blades do not carry any guarantee against breakage.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

When you place an order, Most goods will be shipped with in 3-5 working days providing the goods are available. If the goods are out of stock we will e-mail you with an estimated delivery time.